According to provisions of the Act on Consumer Rights (Journal of laws of 2014, item 827), the Customer has the right to terminate a contract without giving any reasons within 14 days from the date of coming into possession of the ordered products.

A customer has no right to return ordered products since the product ordered is personalized, produced according to special needs of customer, especially produts as window decorations, products with embroideries and so forth.

In order to return your items, a customer should filling out our form and send it by email to Products returned should be delivered to Caramella, Topiel 11, 00-342 Warszawa, Poland. The return of furniture will be determined individually.

A customer is obligated to cover any costs of shipment of returned products. We do not accept any returns esnt to other than the above-mentioned address, cash on delivery and to parcel locker.

Return form download

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