Returns

According to provisions of the Act on Consumer Rights (Journal of laws of 2014, item 827), the Customer has the right to terminate a contract without giving any reasons within 14 days from the date of coming into possession of the ordered products.

A customer has no right to return ordered products since the product ordered is personalized, produced according to special needs of customer, especially produts as window decorations, products with embroideries and so forth.

In order to return your items, a customer should filling out our form and send it by email to info@caramella.pl. Products returned should be delivered to Caramella, ul. Topiel 11, 00-342 Warsaw. In case of furniture return, the products should be delivered to ul. Radna 2/4, 00-341 Warsaw. The return of furniture will be determined individually.

All returns to our warehouse have to be set and confirmed by our firm.

A customer is obligated to cover any costs of shipment of returned products. We do not accept any returns in Cash on Delivery form.

Return form download

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