The furniture of the French, romantic, modern, New York and scandi lines are available "on the spot". Upholstered furniture (armchairs, chairs and sofas) are manufactured to individual customer orders. The deadline for implementation is 28 working days.
The customer can pick up the furniture in person (details below), order any transport company or use a company cooperating with Caramella. We deliver them primarily by means of re-loading / individual transport, because most of them are not suitable for shipment by courier. Only upholstered furniture, beds and dressers are sent so-called. pallet transport.
When purchasing via an online store, the system shows a shipping value of 0 PLN, to which should be added the cost of the valued transport. We prepare transport valuations individually based on the type of transport selected, the location of the delivery and the size of the cargo.
The furniture of the French, romantic, modern, New York and scandi lines are issued in flat packages and are intended for self-assembly.
Other furniture is issued in whole or in parts (depending on the furniture).
Please check your package during a delivery. In case of any damages, a customer should write a damage protocol in the presence of a deliverer. The protocol is necessary in the process of complaint.
The additional cargo service in Poland
The additional cargo service is a form of transportation many packages of many broadcasters which is organised by a forwarding agent. In practice, we attach our packages to a collective transport which is sent to the same direction of delivery. That solution allows to reduce the tranport cost and that is why it is the most profitable form of transport. The price of a transportation of ordered products is set individually on the base of a place of delivery.
The service includes the tranposrt of package to the right destination, however it does not include unloading products and bringing them to a customer's house. A customer should provide himself help required.
Individual transport in Poland
You may choose the individual transport. We may organize a delivery car which will carry only your packages. The cost of that way of tranposrt is priced on the base of kilometeres there and back- 2 PLN per 1 km. On a customer request, the package can be delivered and unloaded by two deliverers. In that case, the cost of the transport inludes also the payment for a second deliverer.
Pallet transport at a price of PLN 145 (in Poland) we send seats, chests of drawers (changing tables), baby cots and wicker beds.
Transport in Warsaw
The transport service in Warsaw, whose cost is 200 PLN, includes packages delivery in Warsaw and need to be paid to bank account of Caramella Sp. z o.o. Bringing packages to a customer's house is possible on request, however with a customer's full responsibility.
The furniture of the French, modern, romantic, New York and scandi lines and upholstered furniture are issued in a warehouse at ul. Dzięcioła 22 (Warsaw Wawer) after prior arrangement of the day and time of receipt. The magazine is used to store furniture and is opened specially for the customer.
The customer is obliged to provide help to pack the car and materials to secure the furniture during transport.
Collection / shipment must take place within 5 business days from the date of the order's readiness to issue / send. This is due to the inability to store missed orders. Unclaimed orders as part of personal pickup (including accessories) will be sent to the customer at his expense. For furniture storage, a daily fee of PLN 10 for one packet will be charged.
There is no possibility of personal collection of furniture from the New York and Scandi line. They are delivered to the customer only through transport companies or pallet shipment.
We offer international transports which is priced individually on the base of a delivery destination.
Checking the condition of the shipment
Please check the condition of the shipment and its compliance with the order when picking up the order, preferably in the presence of the supplier (even if the carton has not been damaged). In the case of defects or damage to items, please write a protocol describing the condition of the shipment (type, scope, place of damage, defects) and sign it simultaneously by the supplier and recipient of the shipment. Writing down the protocol will facilitate and speed up the consideration of your complaint, and will also be helpful in determining the possible liability of the transport company.
Please, immediately report any deficiencies and damages to the address: email@example.com.