The accessories are shipped in accordance with the delivery date given on the website, counting from the receipt of the payment on the Caramella account. In the case of personalized products, the deadline may be longer.
Orders including more than one product are delivered after all elements completion. Your order is delivered by DPD Poland courier firm in Poland and other European countries. Accessories ordered can be collected personally in our Caramella's office placed at Trakt Lubelski 195, 04-667 Warsaw.
The price of delivery is automatically generated on the base of ordered products weight and dimensions. The price of delivery includes packages. There is a possibility a Cash of Delivery shipment form.
In the case of personal collections, a Customer is obligated to collect the order up to 5 working days since the date of receiving information about the possibility of the collection. We are not able to store uncollected orders. Therefore uncollected orders with accessories will be delivered to a Customer at the customer's expense.
Costs of courier delivery in Poland
|Cost of shipment||Content (one product of the group )|
|A||15 PLN||cuddly toys, picture, picture with a bow, decorative bow, hanging decorations, pompons, swaddling blankets|
|B||20 PLN||bedding, protector, blanket, standing lamp, chandelier, small and medium wicker basket, decorative large pillow, small decorative pillow, set of decorative pillows, set of 2 pictures, set of 3 pictures, gift set, carousels, bedding, inscriptions, toys|
|C||25 PLN||big wicker basket, wicker basket, set of 3 wicker baskets, carpet, three-arm chandelier, standing room lamp, graphics, baby cocoon, bedding sets, sleeping bag, bedding, wallpapers, shelves, hangers, pouffes, projectors, humidifiers|
|D||30 PLN||products mentioned above, whose weight and dimensions together exceed the norm of C shipment type, baby carriages|
|E||30 PLN||mirrors, boards, mini seats, strollers and parts, high chairs, car seats, tables, stucco moldings, baby mattresses, curtains, blinds, valances, bedside tables, upholstered trunks|
|Odbiór osobisty||0 PLN||You may choose to collect your order personally after setting the date by email and confirming your payment. Accessories may be collected in our Caramella's office placed at Trakt Lubelski 195 (Wawer, Warsaw). Furniture may be collected in our warehouse Dzięcioła 22 Street (Wawer, Warsaw).|
The cost of international courier delivery
Costs of international DPD courier deliveres are listed below. The price of delivery to other countries will be setted indyvidually.
|49 PLN||Czech Republic|
Checking the condition of the shipment
Please check the condition of the shipment and its compliance with the order when picking up the order, preferably in the presence of the supplier (even if the carton has not been damaged). In the case of defects or damage to items, please write a protocol describing the condition of the shipment (type, scope, place of damage, defects) and sign it simultaneously by the supplier and recipient of the shipment. Writing down the protocol will facilitate and speed up the consideration of your complaint, and will also be helpful in determining the possible liability of the transport company.
Please, immediately report any deficiencies and damages to the address: firstname.lastname@example.org.